Greater Austin
24/7 Emergency Storm Damage
A real crew on the phone at 3am, not an answering service. Trees off houses, driveways cleared.
- Standard
- Answered 24 hours
- Booking
- 5 to 8 days
- Emergencies same day
- Estimate
- Free on site
- No obligation
Storm work is a different job to scheduled tree care. A limb resting on a roof is holding energy, and the order in which pieces are cut decides whether the rest of it lifts away cleanly or drops through the ceiling. A partially uprooted tree can shift without warning while somebody is standing under it. This is the work where experience is not a nice-to-have.
When you call, we triage. If anyone is near a downed power line we will tell you to move away and call Austin Energy first, because no tree crew should touch an energised conductor. If the hazard is a limb over a driveway, we will tell you honestly whether it can wait until first light rather than turning a crew out at 2am for something that is stable.
Our first visit is about making the situation safe and getting you access. We remove the immediate danger, tarp what needs tarping, and clear the drive. The full cleanup and any remaining removal is scheduled after that, once the pressure is off.
What is included
- Round-the-clock dispatch
- Calls answered by an on-call crew member at any hour, including through the night and on holidays.
- Hazard stabilisation
- Loose and hanging limbs brought down, leaning trunks secured or removed, and unstable material taken out of the drop zone first.
- Trees off structures
- Sectional removal of trees resting on roofs, garages, vehicles and fences, cut in an order that lifts weight off rather than driving it through.
- Access clearing
- Driveways, gates and walkways cleared so you, your roofer and your adjuster can all get in.
- Insurance documentation
- Timestamped photographs, a written description of the failure and itemised paperwork formatted for a claim, provided as standard on every emergency call.
- Follow-up assessment
- A free daylight inspection of the remaining trees, because the tree that failed is rarely the only one that was stressed.
How we approach it
- 1
Call and triage
We establish what has failed, what it is resting on and whether anyone is at risk, then give you a realistic arrival window.
- 2
Secure the scene
On arrival the crew isolates the area, identifies loaded limbs and confirms no conductors are involved before any cutting starts.
- 3
Relieve and remove
Sections cut and rigged in an order that releases stored tension safely and lifts weight off the structure rather than dropping it.
- 4
Document and schedule
Everything photographed for your claim, access cleared, and the remaining work booked into a daylight visit.
Before we quote
What shapes the work
Nobody can scope this accurately over the phone, and any company that tries is guessing. These are the five things an arborist is actually assessing when they walk your property.
- Time of call
- Getting a full crew out at 3am is a different operation to a first-light start, and we will tell you plainly on the phone which one your situation actually needs.
- What it landed on
- A tree in the yard is straightforward. A tree through a roof requires slow sectional work with weight transferred off the structure at every stage.
- Stored tension
- Bent, pinned and partially split limbs hold enormous energy. Releasing them safely takes time and sometimes a second climber.
- Storm volume
- After a regional event every crew in Austin is committed. We prioritise structures and blocked access over yard debris, and we will tell you where you sit in the queue.
- Crane requirement
- Some failures cannot be climbed safely and need a crane, which we will always confirm with you before ordering one.
Questions
24/7 Emergency Storm Damage questions
For a tree on a structure we are typically on site within 2 to 4 hours anywhere in Greater Austin. After a widespread regional storm every crew in the city is committed at once, so we triage by severity: structures and blocked access first, yard debris after. We will always give you an honest window on the phone rather than an optimistic one.
Get everyone out of the affected rooms and away from the tree. If any line is down or touching the tree, stay well back and call Austin Energy immediately, because we cannot legally or safely work near an energised conductor. If it is safe to do so, photograph everything from a distance for your insurer, then wait for us.
If a tree has damaged an insured structure, most Texas homeowner policies cover removal of the portion affecting that structure, commonly up to a set sublimit. Coverage for a tree that fell and hit nothing is much less common. We provide timestamped photographs and itemised paperwork formatted for a claim as standard.
Call tonight and let us work it out with you on the phone. If a tree is on a structure, a trunk has split, or your only access is blocked, that is a now problem and we will dispatch. If the hazard is genuinely stable, we will say so plainly and book you the first daylight slot instead of turning a crew out unnecessarily.
We can place an emergency tarp over an opening once the tree is off and the area is safe, which buys you time until a roofer arrives. We are a tree company, not roofers, so we do not carry out permanent roof repairs, but we work alongside several Austin roofing contractors regularly.
Often needed alongside
Tree Removal
Technical, piece-by-piece removal of trees that cannot be saved, including work over roofs and pools.
Read moreCrane-Assisted Tree Removal
For trees too large, too dead or too close to the house to dismantle safely on rope alone.
Read moreArborist Consulting & Risk Assessment
Written, defensible assessments for permits, construction, disputes and insurance.
Read more24/7 Emergency Storm Damage across Greater Austin
We carry out this work in every city we serve, with no travel surcharge. Local soil, species and permit rules differ, so each city page covers what actually changes.
Ready to book 24/7 emergency storm damage?
A free on-site visit from an ISA Certified Arborist, the whole scope agreed in writing before we start, and complete cleanup when we finish.
- Free on-site visit, usually within 2 to 3 days
- Everything agreed in writing before we start
- No obligation and no pressure to book